Rewriting a letter that goes out to hundreds of people can save thousands of dollars; and rewriting a letter that goes to thousands can save an organisation or government department millions of dollars.
How come? When we can read and understand a letter the first time we read it, we can take action on it immediately—compliance is cost-effective and timely. We don’t need to phone up to ask questions—phone calls cost time and money. We take the right information to meetings, and the right x-rays and notes to clinic appointments. Everybody wins.
Many government departments in New Zealand are working hard to make their writing plain. Good things take time.