Here are our cancellation policies for our workshops, and other training or document services.
We do not give a refund if you cancel a booking on an open workshop, but we’re happy to talk about alternatives.
Our workshops are popular and many have a waiting list. If you book a workshop and can’t come, contact us straight away to:
Occasionally we have to cancel or postpone a workshop. If this happens, you’ll have the opportunity to transfer to another workshop or to receive a full refund of the fee you’ve paid.
We secure our trainers’ time when you confirm a bespoke or in-house workshop.
If you cancel or postpone a workshop, we reserve the right to charge you a fee.
When you book work with us, we may charge fees for any subsequent changes to the scope or timing of the work.