Our cancellation policies

Here are our cancellation policies for our workshops, coaching, and other training or content services.

Open workshops

We do not give a refund if you cancel a booking on an open workshop, but we’re happy to talk about alternatives.

If you book a place on a workshop and can’t attend

Our workshops are popular and many have a waiting list. If you book a workshop and can’t come, contact us straight away to:

Arrange your replacement or transfer

If we need to cancel or postpone a workshop

Occasionally we have to cancel or postpone a workshop. If this happens, you’ll have the opportunity to transfer to another workshop or to receive a full refund of the fee you’ve paid.

In-house or bespoke workshops

If you cancel, change, or postpone a workshop, we reserve the right to charge you a fee.

If you cancel a confirmed booking for an in-house or bespoke workshop

To secure our trainers’ time when you book an in-house or bespoke workshop, we invoice a 50% deposit at the time of booking. We invoice the balance of in-house bookings on the day of the training, for the higher of the minimum fee or the number that attended.

If you cancel a confirmed booking, you will be charged 50% of the contract fee. In most cases, this amount is the deposit. If you cancel within 14 days of the workshop date, you will be charged the full fee.


We invoice for coaching services at the time of booking. If you cancel your coaching, you still need to pay the full fee.

Other training or content services

When you book work with us, we may charge fees for any subsequent changes to the scope or timing of the work.

Insights, tips, and professional development opportunities.