How we quote our fees and how we invoice

How we quote our fees

We’ll give you an estimate or quote for the cost of any service. When you book a workshop or other service, we’ll confirm project scope, timing, and fees with you.

If your requirements or the scope change during the project, we’ll discuss any variation to the cost with you.

We keep in touch during the project so you will know how the project is tracking.

How we invoice

For workshops and other training services, we’ll invoice when you make your booking. For in-house or bespoke workshops, we invoice a 50% deposit at the time of booking and the balance of the fee on the day of the workshop.

For document services, we’ll invoice for completed work each month and will appreciate your payment within 10 days, unless we agree otherwise. Small projects are invoiced in full once completed.

For Write Online, if you subscribe as an individual, you’ll get a free 7-day trial before starting your monthly or annual subscription. At the end of the trial period, you’ll be charged the subscription fee automatically unless you cancel before the end of the 7 days.

If you subscribe to Write Online as an organisation, your licence agreement covers how we invoice. If you’ve signed up as part of an organisation’s subscription to Write Online, you might receive an automated email advising you of the next step in your subscription. But you won’t have to pay anything if your organisation is covering your subscription.

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