Plain language, better outcomes

Plain language supports access to information, equity, and participation in society. It also improves efficiency and builds brand trust.

We’ve spent more than 30 years working with organisations to get better outcomes for the people they serve.

The benefits of plain language

Plain language supports equity, accessibility, and inclusion. It builds trust and customer satisfaction. And plain language saves time and money.

The definition of plain language used by the International Plain Language Federation says:

A communication is in plain language if its wording, structure, and design are so clear that the intended readers can easily find what they need, understand what they find, and use that information.

Find out more about what plain language is, how it leads to better outcomes, and the research behind our work.


Talk to us today

A Plain Language Act for Aotearoa New Zealand

The Plain Language Act 2022 came into effect on 21 April 2023. Its purpose is to improve the effectiveness and accountability of the public service. It requires plain language writing in all official documents and websites intended for public use.

Find out more about the purpose of the Act and what it means for Aotearoa New Zealand

An ISO standard for plain language

The International Plain Language Federation has developed an international plain language standard.

Learn about the ISO standard and how it could be used in Aotearoa New Zealand.

Are contracts for payday loans clear and understandable?

We believe that plain language is a vehicle to bring greater equality and access to justice in society. At Write, we’ve spent more than 30 years actively working towards that goal, and we’ve seen many examples of just the opposite!

Our white paper Help or Harm? examines the language of these important documents and how it affects people.

White Paper - Help or Harm? An analysis of the language used in payday loan contracts

Are contracts for payday loans clear and understandable?

Our first white paper analyses the language used in payday loan contracts. In Help or Harm? we uncover just how hard it is for people needing payday loans to understand what they’re signing up to. We also share pointers for consumers, and tips for writers.

Subscribe to our mailing list to download our white paper:

    We’ll email you our newsletter and any special offers or updates. You can unsubscribe at the bottom of those emails.

    Read our privacy policy to learn more

    Insights, tips, and professional development opportunities.