Here are our general terms of trade. If we have a specific contract with you for a piece of work, it may override these general terms.
We may update these terms from time to time.
Different terms apply to the products we sell in our Shop. View our Terms of service.
We want you to be happy with your experience with us. If you’re not, we’re here to put things right.
As an example, if you don’t find a workshop useful, please tell us. We’re happy to do what it takes to help you achieve your goal.
Here are our cancellation policies for our workshops, coaching, and other training or content services.
We do not give a refund if you cancel a booking on an open workshop, but we’re happy to talk about alternatives.
Our workshops are popular and many have a waiting list. If you book a workshop and can’t come, contact us straight away to:
Arrange your replacement or transfer
Occasionally we have to cancel or postpone a workshop. If this happens, you’ll have the opportunity to transfer to another workshop or to receive a full refund of the fee you’ve paid.
If you cancel, change, or postpone a workshop, we reserve the right to charge you a fee.
To secure our trainers’ time when you book an in-house or bespoke workshop, we invoice a 50% deposit at the time of booking. We invoice the balance of in-house bookings on the day of the training, for the higher of the minimum fee or the number that attended.
If you cancel a confirmed booking, you will be charged 50% of the contract fee. In most cases, this amount is the deposit. If you cancel within 14 days of the workshop date, you will be charged the full fee.
We invoice for coaching services at the time of booking. If you cancel your coaching, you still need to pay the full fee.
When you book work with us, we may charge fees for any subsequent changes to the scope or timing of the work.
We will keep your confidential information safe at all times.
We will not use, copy, or communicate your confidential information to anyone except those employees and contractors who need the information to supply the service you require.
We will take all reasonable steps to maintain document security and make sure unauthorised people do not access your confidential information.
Our Privacy policy explains how we protect your information when you visit our website.
We’ll give you an estimate or quote for the cost of any service. When you book a workshop or other service, we’ll confirm project scope, timing, and fees with you.
If your requirements or the scope change during the project, we’ll discuss any variation to the cost with you.
We keep in touch during the project so you will know how the project is tracking.
For workshops and other training services, we’ll invoice when you make your booking. For in-house or bespoke workshops, we invoice a 50% deposit at the time of booking and the balance of the fee on the day of the workshop.
For document services, we’ll invoice for completed work each month and will appreciate your payment within 10 days, unless we agree otherwise. Small projects are invoiced in full once completed.
For Write Online, if you subscribe as an individual, you’ll get a free 7-day trial before starting your monthly or annual subscription. At the end of the trial period, you’ll be charged the subscription fee automatically unless you cancel before the end of the 7 days.
If you subscribe to Write Online as an organisation, your licence agreement covers how we invoice. If you’ve signed up as part of an organisation’s subscription to Write Online, you might receive an automated email advising you of the next step in your subscription. But you won’t have to pay anything if your organisation is covering your subscription.
When you engage our services, you are responsible for clearing copyright on content you provide for us to work on. You must verify that you own the copyright or have specific permission from the copyright holder.
You are also responsible for the accuracy of the information, images, and figures in documents you provide for us to work on. We’ll ask you about any obvious inconsistencies and inaccuracies that we notice.
We own the intellectual property rights to our:
We also own (or license on behalf of others) the rights to certain tools and resources that we will license you to use.
Other original content that we create or develop for you becomes yours unconditionally once we receive your payment.
You may not copy or reproduce any information or images from this site without our permission.
We have copyright over the text and some of the images on this website, and have purchased publication rights for the other images.
You may wish to link to content on our site; please feel free to do so. We’d appreciate an email letting us know.